Support & Contact
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Contact Information
Response Time
We typically respond within 24 hours
Hours
Monday - Friday: 9am - 6pm EST
Saturday - Sunday: 10am - 4pm EST
SMS Support
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Reply HELP to any message for assistance
For more information, see our SMS Terms
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Frequently Asked Questions
How do I cancel my subscription?
You can cancel your subscription anytime from your account settings. Your service will remain active until the end of your current billing period.
Is there a limit on minutes?
No. Crixin Unlimited never bills per minute and never cuts a call off for minutes. After 60 minutes in a month the voice steps down from premium to standard, after 300 to basic, and past 500 minutes each call is capped at 10 minutes until the period resets. One call at a time per account. Details on our pricing page for details.
How do I update my business information?
Log into your account and navigate to Settings to update your information, hours, and knowledge base.